Frequently Asked Questions (FAQs)

What is Mobil Smiles Driver Rewards program?

Mobil Smiles Driver Rewards program is a driver's rewards program that rewards loyal consumer (you) for shopping at Mobil.

Where do I get a card?

You can pick up a Smiles Driver Rewards card from any participating Mobil Service Station.

How do I register my Smiles Driver Rewards card?

Register your Smiles Driver Rewards card instantly at https://saipan.mobil.com/en-mp/mobilsmiles/member/card-member-registration. You can start earning Smiles Driver Rewards points immediately, but you will need to register your card to start redeeming your points for fuel or mart items.

How does it work?

When you purchase fuel at Mobil you earn Smiles Driver Rewards points. When you've accumulated enough points, they can be redeemed instantly for fuel or in-store items excluding cigarettes and alcoholic beverages.

How do I earn Smiles Driver Rewards points?

For every gallon of fuel (including diesel) you purchase, you will earn 6 Smiles Driver Rewards points.

How do I redeem Smiles Driver Rewards points?

Simply present your Smiles Driver Rewards card and inform the cashier that you would like to redeem your points for fuel or mart items. The required Smiles Driver Rewards points will be deducted from your account and the new balance displayed on your receipt.

How long will it take me to earn my first Mobil Smiles reward?

Swipe your Smiles Driver Rewards card when you purchase fuel at Mobil and earn points instantly on every gallon purchased, no minimum spend required. The length of time it takes to earn rewards will vary depending on your fuel purchases.

Can I use my Smiles Driver Rewards card with my Mobil Fleetcard?

Smiles Driver Rewards points cannot be awarded when a purchase is made with a Mobil Fleetcard.

How can I view my Smiles Driver Rewards points balance?

Your points balance is printed on your fuel receipts. You may also call the Smiles customer service hotline at 1-866-486-7751. Operating hours: 10am to 7pm, Mondays to Fridays, closed on weekends and public holidays.

When will my Smiles Driver Rewards points expire?

Smiles Driver Rewards points in your Smiles Driver Rewards account will expire unless you make at least one qualifying purchase and earn Smiles Driver Rewards points within 12 months from the date the last Smiles Driver Rewards points were awarded and credited into your Smiles Driver Rewards account.

Will my Smiles Driver Rewards points expire when my credit card that is linked to my Smiles Driver Rewards account expires?

Your credit card may expire but the Smiles Driver Rewards points you have accumulated under your credit card will still be valid if you had made at least one qualifying purchase and earned Smiles Driver Rewards points within 12 months from the date the last Smiles Driver Rewards points were awarded into your Smiles Driver Rewards account linked to your expired credit card.

What should I do if I forget to swipe my Mobil Smiles card when I purchase fuel?

Please keep your receipt, and call the Mobil Smiles customer service hotline at 1-866-486-7751 to inform us of your qualifying purchase. We will then send you an email with a point adjustment form, which you must complete and return to us.

How can I opt out from receiving promotional messages?

You may contact our Mobil Smiles customer service hotline at 1-866-486-7751 and they will assist you.

Can I merge my Mobil Smiles account with the accounts of family or friends?

Yes, simply click here to merge your Mobil Smiles account with the accounts of family or friends.

Yes, you may link a new Mobil Smiles card to your existing Mobil Smiles account. Simply click here to fill out the form. You may also call the Smiles customer service hotline at 1-866-486-7751. Operating hours: 10am to 7pm, Mondays to Fridays, closed on weekends and public holidays.

My Smiles Driver Rewards card is lost / damaged / defective. What should I do?

If you lose your Smiles Driver Rewards card or if it is damaged or defective, please report it to the Mobil Smiles customer service hotline at 1-866-486-7751 (Monday to Friday from 10am to 7pm). Upon receiving your report, we will immediately block the card from use. You may get a new Smiles Driver Rewards card at any Mobil service station to replace a lost, damaged or defective Smiles Driver Rewards card. To transfer the points from your lost/ damaged/defective Mobil Smiles Driver Rewards card to your new Mobil Smiles Driver Rewards card, click here to fill up the form.

How do I change my address or any other personal particulars?

Simply click here to fill out the form. You may also call the Smiles customer service hotline at 1-866-486-7751. Operating hours: 10am to 7pm, Mondays to Fridays, closed on weekends and public holidays.